ETIQUETTE

Cancellation Policy

We kindly request that if you wish to cancel your appointment, you give us 24 hours’ notice. Any appointments not cancelled will incur a charge of 50% of the treatment. Please contact us by telephone, email or by replying ‘No’ to your appointment confirmation text. Thank you for your consideration.

Mobile Phones

For the benefit of your relaxation and that of our other client’s, we ask that all mobile phones are switched off during your visit to the salon.

Health & Safety

To comply with Health and Safety Children are not permitted in the salon while you are receiving a treatments. We do offer children’s treatments to help parents with limited flexibility. Please ask a member of staff for further details.

Appointments

For a group booking and packages we do require a 50% deposit.

Prices

All prices are inclusive of VAT and are correct at the at the time of publishing, these can be subject to change without prior notice.

Gift Vouchers

We will be happy to assist you in selecting treatments for a gift voucher. Vouchers make an excellent gift for birthdays, Anniversaries, Mother’s Day, Valentine’s Day or just to say ‘Thank You’. Vouchers are valid for 6 months from date of purchase, and are non-refundable.

Courses

All courses are valid for 6 months and are non-refundable or exchangeable.

Valuables

Some treatments require the removal of jewellery, which will be separately in your room. Please ensure you retrieve all your valuables before leaving the salon premises as we cannot be held responsible for lost items.